How much is shipping?
Our postage rates are calculated by product weight and so will be calculated automatically for your order. If you wish to pick up your item instore then you can use the code "COLLECT" at the checkout to remove all shipping charges. Please note that this is only for use with instore collections.
Do you ship internationally?
Yes we do and as above the rates are calculated based upon the weight of your order. Due to the nature of records, international shipping is expensive.
How do you grade your records?
We grade all our records by visual and audio inspection and use the Record Collector grading Scale as below
What do I do if my parcel arrives damaged?
Unavoidably sometimes parcels get damaged. If your order arrives damaged then you need to claim with your post office. Keep the damaged packaging as proof. All parcels leave here in very sturdy condition and if they do get damaged then it's usually not our fault.
What if my parcel gets lost in the post?
Parcels very rarely get lost. However, it does happen sometimes and so we always insure valuable orders.
What do I do if I want to return an item?
Please email email@example.com stating any items you wish to return and why.
If you wish to return an item because it is damaged.
Return the items by 1st or 2nd Class Post. If the items are unopened but clearly damaged then please send them back like that.
If you wish to return an item because it is incorrect or unwanted.
Return the items unopened and unused by 1st or 2nd Class Post.
Replacement or Refund?
For damaged or incorrect items we will send out a replacement where possible. If a replacement isn't available, or if you would prefer, we will offer you a store credit or refund (your choice).
For unwanted items that you are returning because you've changed your mind, let us know if you want a replacement. Otherwise we will issue a store credit or refund (your choice).
Who pays for return postage?
We do if the item is damaged or incorrect but you must send your returns by 1st or 2nd Class Post and always get proof of postage. Please do not use Recorded Delivery or Special Delivery. If the item is unwanted because you have changed your mind then you must pay for return postage.
How we deal with returns varies according to where you live. Please email firstname.lastname@example.org
Don't worry, we promise that we will deal with your returns fairly and quickly.
Terms and conditions
There are always conditions...we'll always be upfront about them.
- We will try to accept all returns. It is important to us to keep you as a customer.
- You have 14 days from receipt of your order in which to advise us you wish to return any items to us. We must then receive the items within a further 14 days.
- For obvious reasons (e.g. piracy) we cannot accept unwanted/incorrect items that have been opened.
- Please make sure you pack your return securely.
- Always get proof of postage.
- If an item is returned to us in an unsuitable condition due to poor packaging then we may have to send it back to you without a refund.
Our returns scheme operates on mutual trust to the benefit of all involved - customers and ourselves. We won't abuse that trust as we value every customer.